Frequently Asked Questions
What should I do if I think my loved one needs support to maintain his or her independence?
First, assess their safety. That is of primary importance.The choice to move into a senior housing community is as individual as the person making the decision. Certain situations and signs may indicate it might be time to consider alternative living arrangements. Can they safely continue to live without some level of support? Are they lonely? Feel free to contact the Saint Therese staff to assist you with any questions.
What should I do if I think my loved one needs full-time nursing care?
First, speak to his or her physician. Then, call Saint Therese and schedule a tour. You can also just stop in. Our staff will explain different options to help you determine the right solution.
Where should I direct my questions?
Our leasing coordinator will be happy to help.
How is the cost of care financed?
The Saint Therese of New Hope Residence is private pay, but may also accept government subsidy. The Saint Therese of New Hope Care Center accepts private pay, Medicare, Medical Assistance and managed care, among others. Saint Therese at Oxbow Lake is private pay only. Our social services and business office personnel are ready to work with all applicants.
Do you have to be Catholic for the programs offered?
While we are a Catholic-based organization, Saint Therese accepts all faiths and fully supports the spiritual needs of each individual.
How does Saint Therese stay connected with the families of residents and tenants?
Saint Therese encourages families and friends to visit and visit often. Come share a meal, go shopping or join in an event. The staff is always available to answer any questions or concerns. Saint Therese at Oxbow Lake offers a caregivers support group, a vision loss support group and an Alzheimer’s support group. These groups works with families and tenants as they deal with the issues of a loved one declining in health.
Can Saint Therese residents and tenants get medications from any pharmacy?
Tenants in the Residence can choose their own pharmacy. Care Center residents must order medications either through our onsite pharmacy or Omnicare.
Do you have detailed statements showing medications, dates and costs?
Yes, all you have to do is request it.
If a drug is not covered by insurance and too expensive to pay out of pocket, must it still be taken?
The pharmacy would need to check with the physician and the health unit coordinator as to whether or not the medication needs to be filled.
How do I know if Saint Therese is a good fit?
Touring either campus is the best place to start. Get a feel for the atmosphere and talk with staff, residents/tenants and their family members. You may also want to talk with a spiritual advisor, physician or both.
Are there restricted visiting hours?
Saint Therese does not have set visiting hours. You also do not need an appointment to visit. We always encourage family and friends to visit often and whenever they can.
Can I share a meal with my loved one?
Absolutely. We have a cozy coffee shop that provides a place for you to enjoy a meal and spend time together. Visitors can purchase food and residents can receive their meal in the coffee shop. In the apartments, you may share a meal with your loved one in the dining room or in his or her apartment.
Do meals accommodate personal preferences?
Saint Therese strives to serve our residents’ and tenants’ favorite foods. We always have an alternative menu in case someone does not prefer what is being served. Each month, members of the Resident Circle and Tenant Forum decide on a special meal to be served. Participation in these groups is always welcome. We also try to meet special requests. At any time, questions can be directed to one of our dieticians or nutrition services personnel.
Is Saint Therese a safe place to live?
The safety of your loved one is a top priority at Saint Therese. We have many different measures in place that range from security personnel, cameras and secured entries to industry specific measures, including compliance with the Vulnerable Adult Act.